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   How to Fix Canon ScanGear won t work on a particular user account [14/09/16 04:42AM]   
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Canon ScanGear won't work on a particular user account.

I'm using a Canon LiDE 70 USB scanner with 64-bit driver in W7HPx64, since August 2012:
"Canon ScanGear Version 12.1.1 64-bit Edition"
"This product is a 64-bit TWAIN-compliant scanner driver for CanoScan LiDE 70 scanner."

I have 3 user accounts and Admin, and usually scan into (from) Paint Shop Pro v6.02.
PSP and Canon are localised via the Registry--Canon also places data files in users' Roaming folders.

So a couple of days ago, I discovered that in my user account, PSP couldn't see the TWAIN drivers, only the undernourished WIA.

My problem is, that PSP can see TWAIN in all the other accounts.

I have also discovered that Lotus Word Pro cannot see TWAIN in my account, but sees it in all 3 other accounts.
 I can scan happily from/into Lotus as well as I can with PSP, jus not from my account.

I have disabled the WIA service, so nobody gets to have a choice now, but all this has done for my account is that now PSP and Lotus cannot see any drivers at all, while the other 3 accounts are quite happy.

ODD FACTOID: I light up CanoScan Toolbox 5.0, and it has zero problems, bringing up the TWAIN GUI instantly.
I have tried the System Path Variable cure posted here in
January 2012, but that doesn't work.
So, the scanner is not borked, PSP on everyone else's accounts is not borked, Lotus on everyone else's accounts is not borked, and Canon software everywhere is not borked.

Where have I gone wrong?

Gordon.

Solutions to the Problem Canon ScanGear won't work on a particular user account.

Download SmartPCFixer to Fix It (Free)

Good morning Gordon,
I'm going to guess that you checked your Event Viewer to see if there were any errors in there? Sometimes these things just "happen" and you are almost better off just going with the "fix" rather than driving yourself crazy trying to figure out what happens.
There are some days that I just assign issues to Gremlins and move on.
I do agree though that it is nice to know the why of a problem....but...you can end up spending way more time than it's worth.
You could also try a chkdsk /f /r to see if there are any bad sectors.
Something for future though, would be to throw together a quick list of everything that needed to be tweaked after so that you have a check list in case it ever happens again.
It will make things a lot easier.
Cheers,
Cameron

  1. Access the files on your computer via MY COMPUTER
  2. Under the C: drive, access the WINDOWS folder
  3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
  4. Delete any files within this download folder.
  5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
  6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

Recommended Method to Repair the Problem: Canon ScanGear won't work on a particular user account.:

How to Fix Canon ScanGear won't work on a particular user account. with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your system.  Run it, and it will scan your system. The errors will be shown in the list.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.


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